FAQ

Frequently Ask Questions.

Thank you for choosing the Mid Cities Psychiatry for your health care needs. Mid Cities Psychiatry team understands the complexity of medical charges and insurance plans and are available to answer any questions or concerns you may have.

Below, you will find frequently asked questions about the billing process that may help in answering your question.

For questions about Refills, please visit the Refills FAQ here:

Questions?

We are listening to your feedback, contact our specialists to find the best action plan for your situation.

Business Hour (08.00 AM – 05.00 PM) Monday-Friday

Billing Questions

Why did I receive a bill from Mid Cities Psychiatry?

  • You don’t have health insurance.
  • Your health insurance had been termed at the time of the visit.
  • The services you received are not covered by your insurance.
  • You have a co-payment, co-insurance, or deductible that you did not pay at your visit
  • What you paid as a co-payment, co-insurance, or deductible was an estimated payment
  • You did not get a required referral from your doctor
  • You received care outside your provider network
  • You used up your insurance benefits. (Some health insurance companies limit coverage)

I have a Health Safety Net (HSN). Why am I getting a bill?

If you have HSN, (also called Free Care), we bill you if:

  • You have an HSN deductible.
  • You have private insurance and HSN, but did not pay your private insurance co-payment at your visit
  • (HSN does not cover private insurance co-payments)
  • You saw a provider who does not accept HSN
  • Some medical facilities will not bill patients on Full HSN
  • Some medical facilities will reduce bills for patients on Partial HSN by 70%

Why didn’t my insurance pay for my services?

  • Your insurance carrier will forward an explanation of benefits (EOB) for your review; the form explains the payment or denial reason for the services rendered
  • The services you received are not covered by your insurance.
  • You did not get a required referral from your doctor
  • You received care outside your provider network

When I paid or didn’t pay co-pay, co-ins, or deductible on my earlier visits, then why on my later visits, I’m asked to pay more or pay for co-pay, co-ins, or deductible?

  • The claims take time to get processed or reprocessed anywhere from a week to a number of weeks and sometimes even months. Unless the claims are processed completely by your insurance company, we wouldn’t know how much exactly the co-pay, co-ins, or the deductible would be. Until then everything you paid or didn’t pay is an estimate.

What if my address has changed?

  • Please contact the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com and they will be happy to update your address information for you.

How can I pay my bill?

There are a few payment options.

  • Please click Patient Portal to pay your bill online

  • Please call 817-488-8998 and press 6 to pay your bill by phone via Credit Card
  • Please mail a check or money order to the following mailing address:
    Mid Cities Psychiatry
    3801 William D Tate Avenue, Suite #800A
    Grapevine, TX 76051

Who do I contact if I do not have insurance?

  • Mid Cities Psychiatry accepts self-pay patients.
    Please call the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com for questions about what to do if you do not have insurance.

What if I cannot pay my entire bill?

  • Please call 817-488-8998 and press 6 to request to create a payment plan
    You can also visit Mid Cities Psychiatry’s front-desk to assist you to create a payment plan

Who do I contact if I do not have insurance?

  • Mid Cities Psychiatry accepts self-pay patients.
    Please call the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com for questions about what to do if you do not have insurance.

What if my insurance information has changed?

  • Please contact the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com and they will be happy to update your insurance information for you.

Do I have to submit my bill to my secondary insurance?

  • If we have all of your insurance information, we will bill your secondary insurance on your behalf.

If I updated my insurance information, do I have to call my insurance company to pay my bill?

  • If you updated your insurance information with the Patient Access Team, we will re-submit your bill to your updated insurance company to request payment.