QUESTIONS ABOUT YOUR BILL?

Got Billing Questions?

Please Contact our Billing Liaison;

817-488-8998 ext 6

BL@MidCitiesPsychiatry.com

Why did I receive a bill from Mid Cities Psychiatry?

  • You don’t have health insurance.
  • Your health insurance had been termed at the time of the visit.
  • The services you received are not covered by your insurance.
  • You have a co-payment, co-insurance, or deductible that you did not pay at your visit
  • What you paid as a co-payment, co-insurance, or deductible was an estimated payment
  • You did not get a required referral from your doctor
  • You received care outside your provider network
  • You used up your insurance benefits. (Some health insurance companies limit coverage)

I have a Health Safety Net (HSN). Why am I getting a bill?

If you have HSN, (also called Free Care), we bill you if:

  • You have an HSN deductible.
  • You have private insurance and HSN, but did not pay your private insurance co-payment at your visit

(HSN does not cover private insurance co-payments)

  • You saw a provider who does not accept HSN
  • Some medical facilities will not bill patients on Full HSN
  • Some medical facilities will reduce bills for patients on Partial HSN by 70%

Why didn’t my insurance pay for my services?

  • Your insurance carrier will forward an explanation of benefits (EOB) for your review; the form explains the payment or denial reason for the services rendered
  • The services you received are not covered by your insurance. 
  • You did not get a required referral from your doctor
  • You received care outside your provider network

When I paid or didn’t pay co-pay, co-ins, or deductible on my earlier visits, then why on my later visits, I’m asked to pay more or pay for co-pay, co-ins, or deductible?

  • The claims take time to get processed or reprocessed anywhere from a week to a number of weeks and sometimes even months. Unless the claims are processed completely by your insurance company, we wouldn’t know how much exactly the co-pay, co-ins, or the deductible would be. Until then everything you paid or didn’t pay is an estimate.

What if my address has changed?

  • Please contact the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com and they will be happy to update your address information for you.

How can I pay my bill?

There are a few payment options.

    • Please click Patient Portal to pay your bill online
Patient Portal
  • Please call 817-488-8998 and press 6 to pay your bill by phone via Credit Card
  • Please mail a check or money order to the following mailing address:

Mid Cities Psychiatry
3801 William D Tate Avenue, Suite #800A
Grapevine, TX 76051

Can I pay my bill with a credit card?

Yes, Mid Cities Psychiatry accepts Visa, MasterCard, Discover, American Express.

    • Please click Patient Portal to pay your bill online
Patient Portal
  • Please call 817-488-8998 and press 6 to pay your bill by phone via Credit Card

What if I cannot pay my entire bill?

        • Please call 817-488-8998 and press 6 to request to create a payment plan
        • You can also visit Mid Cities Psychiatry’s front-desk to assist you to create a payment plan

Who do I contact if I do not have insurance?

        • Mid Cities Psychiatry accepts self-pay patients.
        • Please call the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com for questions about what to do if you do not have insurance.

What if my insurance information has changed?

        • Please contact the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com and they will be happy to update your insurance information for you.

Do I have to submit my bill to my secondary insurance?

        • If we have all of your insurance information, we will bill your secondary insurance on your behalf.

If I updated my insurance information, do I have to call my insurance company to pay my bill?

        • If you updated your insurance information with the Patient Access Team, we will re-submit your bill to your updated insurance company to request payment.