Billing FAQ

• You don’t have health insurance.
• Your health insurance had been termed at the time of the visit.
• The services you received are not covered by your insurance.
• You have a co-payment, co-insurance, or deductible that you did not pay at your visit
• What you paid as a co-payment, co-insurance, or deductible was an estimated payment
• You did not get a required referral from your doctor
• You received care outside your provider network
• You used up your insurance benefits. (Some health insurance companies limit coverage)

If you have HSN, (also called Free Care), we bill you if:

• You have an HSN deductible.
• You have private insurance and HSN, but did not pay your private insurance co-payment at your visit
• (HSN does not cover private insurance co-payments)
• You saw a provider who does not accept HSN
• Some medical facilities will not bill patients on Full HSN
• Some medical facilities will reduce bills for patients on Partial HSN by 70%

• Your insurance carrier will forward an explanation of benefits (EOB) for your review; the form explains the payment or denial reason for the services rendered
• The services you received are not covered by your insurance.
• You did not get a required referral from your doctor
• You received care outside your provider network

• The claims take time to get processed or reprocessed anywhere from a week to a number of weeks and sometimes even months. Unless the claims are processed completely by your insurance company, we wouldn’t know how much exactly the co-pay, co-ins, or the deductible would be. Until then everything you paid or didn’t pay is an estimate.

• Please contact the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com and they will be happy to update your address information for you.

There are a few payment options.

• Please click Patient Portal to pay your bill online

Patient Portal

• Please call 817-488-8998 and press 6 to pay your bill by phone via Credit Card
• Please mail a check or money order to the following mailing address:

Mid Cities Psychiatry
200 Westpark Way,
Euless, TX 76040

• Mid Cities Psychiatry accepts self-pay patients.
  Please call the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com for questions about what to do if you do not have insurance.

• Please call 817-488-8998 and press 6 to request to create a payment plan
  You can also visit Mid Cities Psychiatry’s front-desk to assist you to create a payment plan

• Mid Cities Psychiatry accepts self-pay patients.
  Please call the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com for questions about what to do if you do not have insurance.

• Please contact the Patient Access Team (PAT) at 817-488-8998 and press 6 or send an e-mail at BL@MidCitiesPsychiatry.com and they will be happy to update your insurance information for you.

• If we have all of your insurance information, we will bill your secondary insurance on your behalf.

• If you updated your insurance information with the Patient Access Team, we will re-submit your bill to your updated insurance company to request payment.